Privacy Policy

Legal information

Privacy Policy – Rent&Go Car Rental Vlore(rentngo.biz)

Last updated: 01/04/2021

This Privacy Policy explains how Rent&Go Car Rental (“we”, “us”, “our”) collects, uses and protects your personal data when you visit rentngo.biz or use our car rental services in Vlore, Albania. We are committed to protecting your privacy and handling your personal information in a transparent and lawful way.

Please read this Privacy Policy carefully. By using our website or our services, you agree to the practices described here. If you do not agree, please do not use our website or services.

1. Who we are (Data Controller)

The data controller responsible for your personal data is:

Rent&Go Car Rental
Legal entity: ER AB 2007
Registered address: Hotel Partner Rruga Pelivan Leskaj 9402 Vlore Albania
Registration / Tax number: M16512203V
Phone: +355 69 269 0325
Email: info@rentngo.biz
Website: https://www.rentngo.biz

2. Personal data we collect

We collect and process different types of personal data, depending on how you interact with us:

2.1. Data you provide directly

Contact details: name, surname, email address, phone number, country of residence.
Booking information: pick-up and drop-off dates, pick-up location (Vlore), flight details (if you share them), vehicle preferences, additional drivers, special requests.
Contract & ID data: driving licence details, ID card/passport details (where required by law or for the rental contract).
Payment details: payment method information (e.g. card details may be processed securely by our payment provider – we do not store full card numbers on our servers).
Communication data: messages you send us via email, contact forms, WhatsApp, phone, social media or other channels.

2.2. Data we collect automatically

When you visit our website, we may automatically collect:

Technical data: IP address, browser type and version, device type, operating system, time zone, language settings.
Usage data: pages visited, time spent on pages, clicks, referring/exit pages, and other analytical information.
Cookies & similar technologies: small text files stored on your device to improve your browsing experience and analyse website performance. See section 7 (Cookies & tracking technologies).

2.3. Data from third parties

We may receive personal data from:

Online travel agencies (OTAs) and booking partners (for example: online platforms where our services are listed) when you make a booking through their website.
Payment service providers who confirm payment status or help us prevent fraud.
Marketing and analytics tools (e.g. Google Analytics, advertising platforms) that provide aggregated or pseudonymised data about website traffic and campaigns.

3. How and why we use your personal data

We process your personal data for the following purposes and legal bases (under the EU General Data Protection Regulation – GDPR):

To process your booking and provide our services
– Creating and managing your reservation
– Preparing and signing the rental contract
– Communicating with you before, during and after your rental
Legal basis: performance of a contract or steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
To comply with legal obligations
– Keeping invoices and accounting records
– Storing rental contracts and ID information as required by local laws (e.g. tourism, public safety, tax regulations)
Legal basis: compliance with legal obligations (Art. 6(1)(c) GDPR).
To protect our legitimate interests
– Preventing fraud, abuse or damage to our vehicles and property
– Managing claims, disputes or legal procedures
– Improving our services and website (analytics, statistics, performance monitoring)
Legal basis: legitimate interests (Art. 6(1)(f) GDPR), provided your rights and freedoms do not override these interests.
For marketing communications (only with your consent)
– Sending you offers, news or updates by email, SMS or messaging apps when you have explicitly opted in
Legal basis: your consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time.

4. How we share your personal data

We do not sell your personal data. We may share your data with:

Service providers & processors: IT/hosting providers, email and SMS providers, booking & reservation systems, payment processors, marketing and analytics tools, only as necessary to provide our services.

Online travel agencies & booking partners:

Professional advisers: lawyers, accountants or consultants where needed for legal, financial or business reasons.
Public authorities: police, tax authorities or other public institutions when required by law or in response to valid legal requests.

All third parties that process your data on our behalf are required to protect your information and to use it only according to our instructions and applicable data protection laws.

5. International data transfers

Our company is based in Albania. Some of our service providers or partners (for example, cloud hosting, email or analytics providers) may be located in other countries, including outside the European Economic Area (EEA).

When personal data is transferred outside the EEA, we take appropriate measures to ensure an adequate level of protection, such as using Standard Contractual Clauses (SCCs) or ensuring that the recipient country has an adequacy decision by the European Commission.

6. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law. In general:

Booking & contract data: kept for the period required by accounting, tax and local legal obligations.
Communication data: kept for a reasonable period to follow up on your requests and to improve our services.
Marketing data: kept until you withdraw your consent or ask us to stop sending you marketing messages.
Analytics data: kept in accordance with the retention settings of our analytics and advertising tools.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

Ensure the website works properly and is secure.
Remember your preferences (for example language, forms, settings).
Analyse traffic and performance (for example via Google Analytics or similar tools).
Measure the effectiveness of online marketing campaigns.

You can manage cookies through your browser settings (e.g. blocking or deleting cookies). Please note that disabling certain cookies may affect the functionality and user experience of our website.

If we use non-essential or marketing cookies, we may display a cookie banner asking for your consent when you first visit the website.

8. Your rights under data protection law

If you are in the European Union or another region with similar data protection laws, you have the following rights (subject to conditions and local law):

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): to request deletion of your data in certain circumstances.
Right to restriction of processing: to ask us to limit how we use your data in certain situations.
Right to data portability: to receive your data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically possible.
Right to object: to object to processing based on our legitimate interests or for direct marketing.
Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time (this will not affect past lawful processing).
Right to lodge a complaint: you can lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details in section 11 below. We may need to verify your identity before responding to your request.

9. How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction. These measures may include:

Using secure connections (HTTPS/SSL) on our website.
Access controls and authentication for systems where personal data is stored.
Regular updates and security monitoring of our IT infrastructure.
Working only with trusted service providers that apply adequate security measures.

However, no method of transmission over the Internet or electronic storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

10. Children’s data

Our website and services are not directed to children under the age required to hold a driving licence or to enter into a rental contract. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. How to contact us about privacy

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Rent&Go Car Rental – Data Protection
Email: info@rentngo.biz
Phone: +355 69 269 0325
Postal address: Hotel Partner Rruga Pelivan Leskaj 9402 Vlore Albania

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services or in applicable laws. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review this page regularly to stay informed about how we protect your personal data.